Store Warranty Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Introduction

This Warranty Policy outlines the terms and conditions under which Dandemutande Investments (Pvt) Ltd (“we”, “our”, “us”) provides warranty coverage for products sold through our e-commerce platform. Our goal is to ensure customer satisfaction and product reliability across all categories.

2. Warranty Coverage

We offer warranties on eligible products as follows:

• Hardware & Accessories: All items sourced from authorized vendors (e.g., HP, Lenovo, Dell) include manufacturer warranties of up to 12 months.
• ICT Equipment: Warranty terms vary by brand and model; details are provided on individual product pages.
• Cloud Services & Software Licenses: These are governed by service-level agreements (SLAs) and vendor-specific terms.

3. Warranty Period

• The warranty period begins on the date of delivery or activation, whichever is later.
• Products must be registered within 30 days of purchase to activate warranty coverage (where applicable).
• Extended warranties may be available for purchase at checkout.

4. Eligibility Criteria

To qualify for warranty service:

• The product must have been purchased directly from Dandemutande.
• Proof of purchase (invoice or receipt) must be provided.
• The product must not show signs of misuse, unauthorized modification, or physical damage.

5. Warranty Claims Process

Customers may initiate a warranty claim by:

1. Logging into their account and submitting a claim via the Warranty Request Form.
2. Providing supporting documentation (e.g., photos, serial number, proof of purchase).
3. Shipping the item to our service center if required.

We aim to respond to all claims within 5 business days.

6. Remedies

Depending on the nature of the defect and warranty terms, remedies may include:

• Repair of the defective item.
• Replacement with a new or refurbished unit.
• Refund (only if repair or replacement is not feasible).

7. Exclusions

This warranty does not cover:

• Damage due to misuse, accidents, or unauthorized repairs.
• Consumables (e.g., batteries, cables) unless explicitly stated.
• Software issues unrelated to licensed products.
• Products purchased from third-party resellers.

8. Vendor-Specific Terms

Some products are covered by vendor warranties. In such cases:

• Dandemutande will assist in facilitating claims with the vendor.
• The vendor’s terms will take precedence over this policy.

9. Warranty for Services

For services such as cloud hosting, domain registration, and SSL certificates, uptime and performance guarantees are governed by SLAs. These include:

• 99.9% uptime guarantees for hosting.
• Automated failover for network resilience.
• Data protection via encrypted backups and SOPHOS firewalls.

10. Customer Responsibilities

Customers are responsible for:

• Reading product-specific warranty details before purchase.
• Registering products where required.
• Maintaining proper usage and storage conditions.

11. Limitation of Liability

Dandemutande shall not be liable for indirect, incidental, or consequential damages arising from product failure or warranty claims.

12. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on our website and communicated via email.

13. Contact Information

Warranty Support Team
Dandemutande Investments (Pvt) Ltd
52-54 Samora Machel Avenue, Pegasus House, 9th Floor
Harare, Zimbabwe
📧 support@dandemutande.africa
📞 +263 8612 000 000